What is the difference between peak and off peak minutes?
All calls made during peak hours (see Rate Plan details), Monday through Friday are considered peak or anytime minutes.
All other times are considered off-peak, or Nights and Weekends.
Will I be charged for anything extra while using my phone?
Overage charges will apply when a customer is using services not included in your monthly plan.
For Example: If you sign up for a 350 anytime minute monthly plan only but throughout your billing cycle use
features such as text messaging, web data service international long distance. You will be using those features
on a "fee per use" basis. Meaning you will accumulate overage when you are using those services.
If you exceed your monthly allotment of anytime minutes you will begin to accumulate overage as well.
All calls in excess of monthly plan are billed at an overage rate.
To avoid the $2.00 dollar charge for using 411-information use 1-800-FREE-411 instead.
Overage will be charged to your Pay per Use Account cash balance. You can add cash to your Pay per Use account
anytime during your billing cycle
How do I make international long distance calls?
To place an ILD call, simply dial the system's access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. You must have a cash balance available in your pay per use account to place ILD calls, and
additional funds can be added at any time by simply going to our on-line store and process a payment
for a cash value addition to your pay per use account.
You can also place ILD calls from any other phone. This increases the per-minute rate by only $.015.
You must add the phone numbers of other locations to your account by contacting customer service.
Adding numbers allows the system to now associate that location with your mobile phone account.
How can I contact customer service?
You can call customer service at (855) 578-9990 . If you call from your cell phone during peak times, peak minutes will be deducted from your account. Your peak minute balance is updated as soon as the call records are received from the carrier. Most call records are received within 24-72 hours of when you place the call, however some may be delayed longer.
Please keep track of your usage as you are ultimately responsible for any overages.
What are my payment options?
You can come back to our website and select the "Make a Payment Today" link that will take you directly
into our online store selection of calling, text, and data service plans available to our customers, you can contact
one of our customer care representatives at (855) 578-9990 or mail your payment in along with the bottom portion of your monthly statement.
Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo and the CVV number located on the back).
Including Prepaid and Bank Debit Cards
|Our customers are promptly notified
of order acceptance and will receive
a confirmation notice via Paypal.com
automatically after an order is processed
What happens when a call doesn't last for a whole minute?
All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.
Dropping calls are unfortunate, but it does happen. You will only be charged for any airtime you used while the
connection was active, and there is no extra charge after the call ends.
If it happens often, please contact customer service for assistance.
If my service is suspended what do I do?
If your plan is suspended, you may be out of peak minutes, have a balance owing on your account or your plan has expired.
To restore service purchase a plan or add cash to your pay per use account as needed.
If my service is deactivated what do I do?
You can reactivate your phone online or contact customer service. A reactivation fee may be applied.
You may be assigned a new mobile number. Any remaining cash or balance due from your old account will be
attached to your new account once the official call records are received about two weeks after the end of your
last billing cycle.
Can I remove or add voicemail to my account?
You can add or remove voicemail at anytime, at no charge, by contacting customer service at (855) 578-9990
How do I use the voicemail feature?
To set up your voicemail dial your mobile number and press * at the greeting.
The system will prompt you to select a 4-10 digit security code and record a greeting.
Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.
You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing
the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the
automated system. To listen to your voicemail calling from another phone please call your mobile number and
press the * key during the greeting. After you enter your security code, simply follow the automated instructions.
How do I block or unblock text messaging from my account?
You can block or add text messaging at anytime, at no charge, by contacting customer service.
Can I change my mobile number?
You can change you mobile number anytime by contacting customer service.
There is a $9.99 fee for changing your number in the same area code or for a new area code.
Once your mobile number has been changed, the new number must be programmed into you phone before
you can make and receive calls.
What do I do if I lose my phone?
If your phone has been lost or stolen, you can report it missing by calling customer service at (855) 578-9990
What if I want to switch phones after I already have service?
If you would like to change phones, you must return to our online store where you originally purchased your service and
select a new phone or please call customer service at (855) 578-9990 Once you purchase your new phone,
the sales person or customer service representative will update your account, program your new phone with
your information, and test.
How long does it take for my phone to be delivered?
All orders placed online may take between 5-7 days for delivery.
Most orders placed before 3 PM EST, Monday through Friday, will be shipped on the same day.
Orders placed after 3 PM or over the weekend will be shipped on the next business day.
If you do not receive your phone within 7 business days, please contact customer service for assistance and
a tracking number. Note: Express Overnight Shipping orders should be received within 24 hours from shipment
to most destinations
How do I log into my account online?
Go to the home page of this website and enter your username and password.
Your username and password can be found on your original receipt in the customer information section.
What if I want to cancel my service?
You will have service for as long as you have an active plan, minutes on your account, and no outstanding balance due.
If you do not want to continue with service simply do not buy another plan.
You can always come back later and reactivate your service again by purchasing another plan.
You will be responsible for any balance due remaining on your account
after your service